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Helplines

Domestic abuse

​​​​RISE is Cardiff’s specialist service for women (and their children) who are experiencing or escaping any form of violence against women.
 
RISE is a non-judgemental service that can provide advice and support about:
 
  • ​​domestic abuse (including coercive control), 
  • sexual violence and sexual exploitation, 
  • stalking and harassment, 
  • human trafficking and modern day slavery, 
  • forced marriage, 
  • honour crimes, and 
  • female genital mutilation (FGM).
 
RISE can help with practical issues to keep you and your family safe. This may include securing your existing home or helping you to access an alternative safe place to stay. 
 
If you are looking for support you can contact the service 24 hours a day, 7 days a week on (029) 2046 0566.
 
The service can provide the support you need face to face, on the phone, or via online chat through their website www.rise-cardiff.cymru​​​
 
You can also contact RISE if you are a professional seeking advice or want to refer someone.
 
Cardiff Womens Aid is also available at https://cardiffwomensaid.org.uk/
 

Male Victims

 
If you are a man experiencing domestic abuse and / or sexual violence you can also use the RISE​​​​ service at www.rise-cardiff.cymru​​​
 
Alternatively you can contact the Dyn Project at  which provides confidential advice and support services for men in Cardiff who have experienced domestic abuse.
 
Phone: 0808 801 0321 email at: support@dynwales.org​ or go to www.dynwales.org  
 
The service is open Mon and Tue 10.00am to 4.00pm, Wed 10.00am to 1.00pm.
 
Safer Wales service for men is available at https://www.saferwales.com/domestic-abuse
 

S​​exual Violence

 
‘Ynys Saff’ or ‘Safe Island’ is the region’s Sexual Assault Referral Centre (SARC) where a range of specially trained, experienced professionals provide help, support and advice to men, women, children and young people, following a sexual assault. They are based at the Cardiff Royal Infirmary and can be contacted on 029 2033 5795.
 
New Pathways is a non- judgemental service that provides counselling support for those who have experienced trauma, particularly from rape or sexual abuse. Contact them on (01685) 379 310 or via email at enquiries@newpathways.org.uk. 
 

Live Fear Free Helpline

 
The Live Fear Free helpline is a free 24hr bilingual service that operates across Wales. Funded by Welsh Government and available to anyone who is affected by abuse. 
 
The helpline can provide advice and support to those directly affected, friends and family members who are concerned about someone, employers and other professionals. They can be contacted on 0808 80 10 800 or via webchat: www.livefearfree.gov.wales​​
 
Remember: If you are in immediate danger, call 999.

Below are links to various helplines for people wishing to find out more and get help with mental health, drug and alcohol and dementia issues.

Mental Health Helpline - C.A.L.L. provides a free, 24 hour, 7 day a week, 365 days a year Wales-wide mental health telephone helpline service.

Useful publications and helpsheets are also available from the stepiau website at www.stepiau.org

Drug and Alcohol Helpline - DAN24/7 is a free, bilingual telephone helpline providing a point of contact for anyone in Wales wanting further information or help relating to drugs and/or alcohol.

Dementia Helpline - Wales Dementia Helpline offers a free 24 hour, 7 day a week, 365 days a year support to anyone who is caring for someone with dementia, their families and friends and also provides support to those who have been diagnosed with dementia.